Contact information
Contact & Support Policy
Effective Date: December 18, 2025
We are committed to providing clear and timely support regarding orders, products, and general inquiries.
Contact Information
For all inquiries, please use the contact details below:
Email:
info@indiffermental.com
Text (SMS only):
252-703-6155
Please note: This number is text-only. Voice calls are not monitored or supported.
Support Scope
Our support team can assist with:
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Order-related questions
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Shipping inquiries
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Return or refund requests
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General product information
Please include your order number when reaching out regarding an existing order to help us assist you efficiently.
Response Times
We aim to respond to inquiries within 1–3 business days. Response times may vary during high-volume periods, product launches, or holidays.
Communication Guidelines
We reserve the right to limit or refuse communication that is abusive, excessive, or unrelated to legitimate support needs.
Support is provided during standard business hours, excluding weekends and holidays.
No Physical Address / Pop-Up Information
We operate primarily online and do not offer in-person support or physical pickup locations at this time.
From time to time, we may host pop-up events or temporary in-person experiences. Details will be announced through our official channels. Stay tuned.